Watkin Davies Financial Services Limited (and our trading style ofWatkin Davies Insurance Consultants and C.A.R. InstructorcoverPlus), 15/19 Penlline Road, Whitchurch, Cardiff is authorised and regulated by the Financial Services Authority. We are permitted to arrange, advise on, deal as an agent of insurers, assist in claims handling with respect to non-investment insurance policies on behalf of customers through a single insurer for Accident Management, Uninsured Loss Recovery and Motor Legal Expense Cover, Vehicle Breakdown and Keycare Policies.

You can check our authorisation,  on the FSA’s Register by visiting the website www.fsa.gov.uk/register or by contacting the FSA  on 0845 6061234

Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept and pay a valid claim are disclosed.
Failure to disclose material information may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.  This still applies if your insurance has been arranged using a ‘Statement of Facts’

This is an ongoing duty throughout the term of any policy you have with us and you should provide all information in writing and keep copies for your own records.

All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request, with your consent, in relation to administering your insurance or where law requires us.  As part of the FSA’s duties, we may be asked to provide them with access to our customer records in order that they may carry out a review of our activities.

Some or all of the information you supply to us in connection with your insurance proposal will be held on computer and may be passed to other insurance companies for underwriting and claims purposes.  Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually.  If you have any queries, please write to the managing director at the above address.

Refer to the policy summary or policy document if you wish to notify a claim. All Motor Claims should be reported on 0870 242 7672. You may also contact ourselves for help and assistance.

There is the possibility of a 14 or 30 day cancellation right, depending on the type of insurance.  Details of this should be contained in your policy summary or policy document.  If you have any queries please direct them to us in the first instance.  You are advised to seek our advice before deciding to cancel any policy irrespective of your chosen method of payment including direct debit to the insurer or finance company.  Please note in the event of a claim being made under your policy most insurers will not give a return premium and the full annual premium will still be payable.  All policies with us are written on the basis that they will run for the full term therefore commission is non- refundable in the even of cancellation outside the cooling off period. If you require to cancel any Motor Insurance policy you hold with us we will only be able to do so effective from the day we receive of the motor insurance certificate from you.

We reserve the right to make fees and charges to cover our Administration costs.

Retail customers. The charges are as follows:-

New Polices & Renewals

£12.50

Mid Term Adjustments & Cancellations

£12.50

Duplicate documents

£12.50

Credit Arrangements

£21.00 for 3 one monthly payments

2% charge for Credit Card Payments

For all other installments and loan agreements please refer to the lenders own documentation for their terms and conditions

Commercial customers our fees are determined on an individual basis. You will be advised of our fees before any cover commences, except for cancellations where a £50.00 flat fee will be charged. We will disclose commission earned upon request.

Prior to your premium being forwarded to the insurer and for your protection we either hold your money as an agent of the insurer (in which case your insurance is treated as being paid for), or we hold it in a client bank account on trust for you. We may extend credit to other customers from this account and we may need to transfer your money to another intermediary in some cases. However, your money will be protected at all times because of our requirements under the FSA rules. We also reserve the right to retain interest earned on this account. By accepting these Terms of Insurance Business you are giving your consent for us to operate in this way.

It is our intention to provide a high level of service at all times.  If, however, you have reason to make a complaint about our service you should contact the Compliance Officer.  You may be entitled to refer it to the Financial Ombudsman Service.  Further information is available at: http://www.financial-ombudsman.org.uk/ or by contacting them on 0845 080 1800.

We are covered by the Financial Services Compensation Scheme.  You may be entitled to compensation from the scheme if we cannot meet our insurance obligations.  This depends on the type of business and the circumstances of the claim.  Further information about compensation scheme arrangements is available at: http://www.fscs.org.uk/ or by contacting them on 020 7892 7300

In respect of some classes of insurance we may operate block insurance arrangements in order to provide competitive terms. On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for our clients. This Terms of Business document constitutes both your acceptance that we may do this and your prior request for us so to do.